NRL Live Pass Terms and Conditions 2018

The Official NRL App is a collaboration between the NRL and Telstra. As such, your use of the Official NRL App will be governed by both the NRL’s and Telstra’s terms and conditions of use and privacy policies.

  • The Telstra Live Pass Terms & Conditions are outlined below.
  • The Telstra Privacy Policy can be found here. 
  • Further information and FAQs relating to the NRL App & Live Pass can be found here.
  • The NRL Terms & Conditions can be found here.
  • The NRL Privacy Policy can be found here

NRL Live Pass Terms & Conditions 2018

Terms and Conditions

Terms of Use: NRL Live Pass Subscribers

Subscription to the NRL Live Pass is only available on the NRL Official App.

Customers must download the NRL Official App and subscribe through the app in order to use NRL Live Pass.

NRL Live pass is included in Telstra Mobile plans. Telstra Mobile customers can get an NRL Live Pass subscription as part of their mobile plan – see "Season Pass" details below.

An NRL Live Pass subscription will not replace or cancel any existing NRL in-app subscription with a Google Play or App Store purchase. To ensure you are not billed twice please refer to our FAQs.

Non-Telstra customers may access live streaming and premium content, via an NRL Live Pass, for a recurring subscription fee of $3.99 per week (7 days) or $99.99 per year (365 days).

New customers can enjoy a free one week trial with a weekly subscription. The NRL Live Pass can be cancelled at any point during or after the trial.

After the free one week trial period, you will be automatically billed $3.99 every 7 days to your nominated credit card or Telstra account, until you cancel your subscription.

When you agree to purchase either subscription package, your purchase is with Telstra. If you have an issue to resolve, you should refer to the NRL Live Pass FAQs first or contact Telstra Crowd Support at http://crowdsupport.telstra.com.au

Your subscription can be managed (i.e.: subscription upgrade or cancellation) after purchase in the NRL Live Pass section of the NRL Official App.

Customers who cancel their NRL Live Pass subscription, but want to re-subscribe later, will have to wait until their active subscription expires, before being able to re-subscribe.

Customers who want to change their subscription (i.e.: from a weekly to an annual pass) will need to wait until their active subscription expires, before being able to make that change.

No pro-rata refunds will be provided to customers who cancel during an active subscription period, however these customers will have access to premium content until their subscription ends.

You may access and stream premium content via your NRL Live Pass subscription on up to two devices at the same time.

Changes to NRL Live Pass in 2018

Due to changes in the NRL Digital Rights agreement from 2018 to 2022, the NRL Grand Final and the three games of the State of Origin Series will not be available to live stream via NRL Live Pass on the NRL Official App.

NRL Live Pass subscribers will be able to live stream all 192 NRL Telstra Premiership regular season matches and eight Finals Series matches. Nines, Trans-Tasman Test and other Elite Matches will also be available on NRL Live Pass.

From 2018, the live streaming of matches will no longer be available on laptops or PCs. All NRL Live Pass live streaming will be via the NRL Official App only.

From December 4, 2017 the NRL Official App will no longer be available on Windows phone devices.

Terms of Use: 2018 Season Pass for NRL Live Pass

We know you’re keen to start watching, but first here’s the legal stuff. It’s a good idea to have a read so you’re across how the 2018 Season Pass for NRL Live Pass (“Season Pass”) works.

If you’re a Telstra mobile customer with a current post-paid, pre-paid ($30+ active recharges) or mobile broadband plan, a Season Pass is included as part of your post-paid plan or when you maintain a $30+ active pre-paid recharge.

You can activate your Season Pass until 31 December 2018 using your compatible Telstra mobile or tablet on the Telstra mobile network, then download the NRL Official app from the app stores (data charges apply) and follow the prompts.

Video data usage for the Season Pass is unmetered within Australia when using your compatible Telstra device on the Telstra mobile network (this excludes usage at Telstra Air hotspots).

Post-paid customers who remain on an eligible post-paid plan can keep watching until 31 Jan 2019.

Pre-paid customers can keep watching until 31 Jan 2019 or 60 days from your last $30+ recharge, whichever is earlier. You must continue to recharge at least $30 on a Telstra Pre-Paid offer in order to continue accessing the Season Pass until 31 Jan 2019.

Your Season Pass can only be used in Australia.

A Season Pass will replace and cancel any existing NRL Live Pass (formerly known as NRL Live Pass), but will not replace or cancel any existing NRL in-app subscription with a Google Play or App Store purchase. Please refer to our FAQs for more information at https://help.nrl.com.

For compatible devices, visit our FAQs.

Now that wasn’t too boring, was it? If you’re still on board, start watching!

Terms of Use: NRL Live Pass Vouchers

NRL Live Pass Vouchers (Vouchers) may from time to time be given away by Telstra, the NRL, NRL Clubs or third parties as part of promotional or advertising campaigns. Vouchers consist of unique codes that must be registered as part of your NRL Live Pass subscription process, in order to redeem the corresponding credit value

To redeem a voucher, you must be a new NRL Live Pass customer and use the voucher before its expiry date.

The expiry date of the Voucher will be confirmed when the Voucher is registered on the Service. On the date of expiration, the expiry will take effect from midnight AEST. Vouchers may not be refunded either in whole or in part. After expiration any unused credit may not be reclaimed. Vouchers may not be redeemed for cash.

Vouchers can be redeemed in the NRL Official App.

Terms of Use: NRL In-App Subscribers

The Apple App Store or Google Play subscription will not replace any existing NRL Live Pass subscription.

Apple App Store Subscribers: You may access premium content for $3.99 per week or $99.99 per year. You will be billed $3.99 every 7 days or $99.99 every 365 days until you cancel your subscription. Your subscription will automatically renew unless auto-renew is turned off at least 24-hours before the end of the current period.

New customers can enjoy a free one week trial (data charges may apply) when they take up a weekly subscription. The In-App subscription made via Apple App Store can be cancelled at any point during or after the trial. The trial is not available to customers who have previously taken up an In-App subscription.

After the free one week trial period, you will be automatically billed $3.99 per week to your Apple App Store account, unless you cancel your subscription via the Apple App Store. If you do not cancel your subscription within the free trial period, recurring subscription charges will apply.

You will automatically be billed within 24 hours of the end of your current subscription period. The auto-renewal function may be turned off by going to the App Store or iTunes 'Account Settings' after purchase - http://support.apple.com/. No cancellation of your current subscription is allowed during your active subscription period.

When you purchase either a weekly or yearly subscription, your purchase is via the Apple App Store not with Telstra. If you have a billing issue to resolve, you should contact the Apple App Store.

If you have a product issue to resolve, you should refer to the FAQs first or contact Telstra Crowd Support at http://crowdsupport.telstra.com.au.

An Apple App Store subscription will not provide access to premium content on an Android device.

Google Play Store Subscribers: You may access premium content for $3.99 per week or $99.99 per year. You will be billed $3.99 every calendar week or $99.99 every 365 days until you cancel your subscription.

Your subscription will automatically renew unless the subscription is cancelled at least 24-hours before the end of the current period. New customers can enjoy a free one week trial (data charges may apply) when they take up a weekly subscription.

The In-App subscription made via Google Play Store can be cancelled at any point during or after the trial. The trial is not available to customers who have previously taken up an In-App subscription.

After the free one week trial period, you will be automatically billed $3.99 per week to your Google Play Store or a nominated Telstra account, unless you cancel your subscription via the Google Play Store. If you do not cancel your subscription within the free trial period, recurring subscription charges will apply.

You will automatically be billed within 24 hours of the end of your current subscription period. The auto-renewal function may be turned off by going to Google Play Store App > My Apps > Subscriptions after purchase - http://support.google.com. No cancellation of your current subscription is allowed during your active subscription period.

When you purchase either a weekly or yearly subscription, your purchase is via the Google Play Store not with Telstra. If you have a billing issue to resolve, you should contact the Google Play Store.

If you have a product issue to resolve, you should refer to the FAQs first or contact Telstra Crowd Support at http://crowdsupport.telstra.com.au.

A Google Play Store subscription will not provide access to premium content on an Apple device.

Terms of Use: The Official NRL App for NRL Live Pass and In-App Subscribers

The Official NRL App is available from the App Store and Google Play Store for customers to download on their compatible smartphone or tablet device in order to access live and premium content using an active NRL Live Pass account or In-app subscription. By downloading this application you accept the following terms. If you don't agree to be bound by these terms, you must not download this application.

Airplay: Airplay Mirroring and any form of external video output of streamed content is not permitted and is not provided as part of any NRL Live Pass.

While the display of match vision remains limited to the current screen size, match highlights and match replays are available for viewing in full screen size.

Standard data charges apply when downloading or using the Official NRL App. Video data usage is unmetered only for eligible Telstra customers.

Live match videos are only available to users watching in Australia and may be delayed in your location based on the NRL's broadcast schedule. When you subscribe to the NRL Live Pass or an in-app subscription you agree as the relevant mobile service account holder, to Telstra and its agents collecting and using the location of your mobile handset to provide you with live match videos.

Network Connectivity

This Application requires Network Connectivity to function properly. Please note that poor signal quality (dependent on your location and service provider) may slow down or prevent the Application from working at optimum speed. If you have concerns regarding the quality of your signal strength, please contact your mobile network service provider directly.

Unmetering

Standard data charges apply when downloading or using the app. Video data usage is currently unmetered only for certain Telstra customers in respect of supported devices.

Video data usage is only unmetered for the following Telstra services:

  • BigPond ADSL/Cable/NBN
  • Telstra mobile handsets / tablets with any Telstra SIM (excluding International Roaming)
  • Telstra Mobile Broadband (Dongles and mobile Wi-Fi hotspots) with any Telstra SIM (excluding BigPond Wireless Broadband and International Roaming)

Telstra services excluded from unmetering:

  • BigPond Wireless Broadband
  • International Roaming
  • Telstra Business Broadband
  • BigPond Internet (Dial Up/ Satellite/ Hourly Plans)
  • Telstra Air

Note: When accessing premium content, a connection charge may apply while accessing the live content server

Location Services

This Application requires location services to be enabled on your device to determine the Nine Network or Fox Sports match that is applicable to your location.

Supported Devices

Android: The Official NRL App is built and tested for the following devices with Android 4.4 and above:

  • Smartphone:
  • Samsung Galaxy S 3 4G
  • Samsung Galaxy S 4
  • HTC One XL
  • Sony Xperia Z
  •  Samsung Galaxy Note 2 4G
  • Motorola RAZR M
  • Samsung Galaxy S II
  • HTC Wildfire S
  • LG Optimus L3
  • HTC Desire
  • Tablets (Android 4.1 and above):
  • Samsung Galaxy Note 10.1
  • Samsung GT-P7320T
  • Acer Iconia Pro
  • ZTE V96a
  • Motorola Xoom
  • Google Nexus 7
  • Samsung Galaxy S7
  • Samsung Galaxy S8

Apple: iPod Touch, iPhone, iPad, iPad mini with iOS 9 and above

From December 4, 2017, the NRL Official App will not be available on Windows Phone.

Terms of Use: NRL in-venue live match videos

From time to time, Telstra may make a live match video available for viewing by Eligible Users on their compatible smartphone or tablet located within the venue where the match is being played. Eligible Users are users who:

a. have downloaded the Official NRL App from the App Store, Google Play or Windows Phone Store on their compatible smartphone or tablet device; and

b. are not NRL Live Pass or In-App subscribers.By registering and agreeing to view in-venue live match videos when offered by Telstra on their compatible device, Eligible Users agree to be bound by these terms.

In-venue live match videos are only available to Eligible Users whilst their compatible device is located within the venue and may be delayed based on Nine Network's broadcast schedule. When you agree to view an in-venue live match video you agree as the relevant mobile service account holder to Telstra and its agents collecting and using the location of your mobile handset to provide you with live match videos.

Standard data charges apply when downloading or using the Official NRL App. Video data usage is unmetered only for Telstra mobile customers when you connect to the Telstra mobile network with your Telstra SIM in your compatible handset or tablet.

Airplay, Airplay Mirroring and any form of external video output of streamed content is not permitted and is not provided as part of this offer.

Telstra's agreement with the NRL restricts the display of live match videos to the current screen size.

This service requires Network Connectivity to function properly. Poor bandwidth availability (dependent on your service provider) may slow down or prevent the service from working at optimum speed. If you have concerns regarding the availability of your bandwidth, please contact your Internet service provider or mobile service provider directly.

From 29 August 2017, customers will no longer be able to purchase an NRL Live Pass subscription via NRL.com/livepass. NRL Live Pass subscriptions will only be available via the NRL Official App.

Customers who have purchased a Live Pass via NRL.com/livepass will still be able to use their pass until 4 December 2017, watching live games and full match replays via NRL Live Pass will no longer be available on laptops or PC’s after 4 December 2017.

Why is NRL.com/livepass and the ability to view live games on laptop and PC ending on 4 December 2017?

From January 1, 2018, a new digital rights agreement will come into effect. As part of the new agreement, the live streaming of NRL Telstra Premiership games will only be available via the NRL Official App on mobile or tablet. In preparation for this change, the current live streaming platform on NRL.com for laptops and PC’s will be closed on 4 December 2017.

How do I purchase an NRL Live Pass subscription via the NRL Official App?

  • Go to the App store or Google Play store
  • Search NRL Official App
  • Download and open the app on your mobile or tablet
  • Go to the ‘More’ tab and click on ‘Live Pass Subscription’
  • Select ‘Buy or Restore Live Pass’ and follow the prompts

What happens to my NRL Live Pass annual subscription?

If you have purchased an NRL Live Pass subscription via NRL.com/livepass, your annual subscription will be cancelled and will no longer work from 4 December 2017. Subscribers who are in the middle of an annual subscription from NRL.com/livepass will be offered a 2018 NRL Live Pass full season voucher which will need to be redeemed via the NRL Live Official App.

How do I redeem my 2018 NRL Live Pass season voucher?

  • Go to the App store or Google Play store
  • Search Official NRL App
  • Download and open the app on your mobile or tablet
  • Go to the ‘More’ tab and click on ‘Live Pass Subscription’
  • Select ‘Buy or Restore Live Pass’ and follow the prompts
  • Enter your voucher code when prompted

What happens to my NRL Live Pass weekly subscription?

If you have purchased an NRL Live Pass weekly subscription via NRL.com/livepass, your weekly subscription will be cancelled and will no longer work from 4 December 2017. Weekly NRL Live Pass subscriptions can be purchased via the NRL Official NRL App

Can I still watch NRL games on my Laptop or PC?

From 4 December 2017, customers can no longer use their NRL Live Pass on Laptops and PCs. NRL Live Pass subscriptions can only be used on the NRL Official App on a mobile and tablet after 4 December 2017.

Full T&C's available

The full Telstra terms are available in Our Customer Terms available at most Telstra shops or at http://www.telstra.com.au. Content you can access depends on your handset and coverage areas. Some content is provided by third parties. To the extent permitted by law we are not responsible for third party content and do not promise its accuracy, suitability or quality.