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Fan Information

Season 2020 Fan Information and FAQs

The NRL understands our fans have plenty of questions regarding COVID-19 and the impact it is having on our game. To help try and answer some of those we have created this central information page.

Whilst we may not have all the answers right now, our aim is to keep you informed and updated as best we can.

Suspension of the NRL Telstra Premiership 2020

As at March 23, the NRL has taken the unprecedented step of suspending the season due to the global coronavirus pandemic.

Why has the NRL Telstra Premiership been suspended?

In response to revised medical advice and travel bans introduced by the Queensland and NZ governments, the NRL is unable to continue the competition. We have always said we would only continue for as long as it was safe to do so for our players, staff and the wider rugby league community. In this rapidly changing public health crisis, we could no longer ensure this was the case.

How long will the Premiership be suspended?

We cannot put a time frame on it at this stage. The NRL will continue to seek daily advice from medical experts before making decisions. As we know more about the unfolding public health situation and when we will be able to resume our matches, we will keep our fans updated.

What does this mean for the future of my club?

These are challenging times for all 16 clubs and the full impact of the suspended season is not yet known. This is the biggest financial crisis the game has ever faced. All Clubs, and the NRL, will introduce cost cutting programs. Sadly, this means staff across the Clubs and the NRL will take extended leave or be stood down for a period of time. 

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Will the players take pay cuts?

The NRL will work with the Rugby League Players Association (RLPA) through this process. Inevitably there will be financial implications not only for the NRL players, but for other employees at NRL Clubs and the NRL administration.

Can the players train while the competition is suspended?

We have informed the players not to turn up to Club training while we resolve this situation as best we can. They will also stop all other Club activities. The self isolation guidelines we have previously provided to them remain in place. Provided they comply with ongoing health advice, players can train individually. There will be significant uncertainty among the playing group and we will try and give them as much support as possible.

Will we be able to attend games in 2020?

The NRL will be basing any decisions around the resumption of the Premiership, and whether supporters can attend, on the latest advice from experts. We will continue to keep supporters informed of the latest developments.

Will the 2020 Premiership be played in a shortened format?

The NRL has examined multiple scenarios based on the evolving circumstances regarding the spread of COVID-19.  It is difficult to forecast when the 2020 season will resume and what a revised competition could look like.

What will happen with the 2020 State of Origin series?

The State of Origin is the jewel in the rugby league crown and we will do all that we can, within the changing environment, to deliver the series.

Magic Round Brisbane 2020 cancellation FAQ’s

Why has Magic Round been cancelled?

The decision to cancel the May event follows the announcement earlier this week that the NRL Telstra Premiership would be suspended due to the COVID-19 public health crisis.  

With the health situation continuing to worsen, and advice from government health officials and biosecurity experts that the current lock-down measures including travel restrictions to Queensland, and restrictions on mass gatherings will continue for an extended period, we have no option but to cancel Magic Round Brisbane in 2020. 

Will Magic Round return to Brisbane in 2021?

The NRL partnership with The Queensland Government, Tourism Events Queensland, and Brisbane Marketing continues into 2021. The NRL is committed to bringing back Magic Round Brisbane in 2021, bigger and better than 2019.

What happens to Round 8 in 2021?

Whilst the Magic Round Brisbane ‘event’ has been cancelled in 2020, should the Telstra Premiership season resume later in the year, Round 8 will be part of the updated schedule, although the current match-ups may be subject to change.

I bought my ticket through Ticketek. Will I get a refund for my ticket and how will the refund process work?

All purchased tickets (1 day, 3 day and multi-event passes) will receive a full refund.

Tickets purchased by credit or debit card will be refunded in full (including ticket insurance premium and refundable ticket purchase, if relevant) and patrons do not need to take any action. Patrons should allow approximately 20 working days for the refund to appear in their account.

If your credit or debit card has been permanently closed/cancelled or the card has expired, please supply us with updated bank details here in order to process your refund.

If you do not provide correct details, we will be unable to refund your tickets.

I am an NRL Travel package customer. Will I get a refund for my NRL Travel package and how will the refund process work?

All purchased NRL Travel Packages will receive a full refund.

You will receive an email communication from NRL Travel Customer Service.  Please review that email carefully and reply directly to the email or calling 1300 675 885.

I bought my event ticket and flight and/or hotel through NRL Travel. Will I get a refund for my match ticket and flight and/or hotel?

All purchased tickets will receive a full refund. You will receive an email communication from NRL Travel Customer Service.  Please review that email carefully and reply directly to the email or calling 1300 675 885.

Please contact NRL Travel directly to make changes any flight and/or hotel bookings made through NRLTravel.com

I bought my flight and/or hotel through an airline or other travel agent. Will I get a refund for my flight and/or hotel?

If you have a flight booked direct with an airline we would advise that you check your airline’s current Terms and Conditions, specifically those relating to travel affected by government regulations being enforced due to the COVID-19 virus. If your flights and/or hotel were booked through a travel agency or third-party website, please contact these companies directly to make changes to your booking.

I purchased a ticket(s) via the NRL Google Form or I am a Travel Agent. Am I still entitled to a ticket refund?

As you have purchased a ticket/s via our internal ticket request form we are able to arrange your refund directly.

Paid via Credit/Debit Card

Tickets purchased by credit or debit card will be refunded in full and you do not need to take any action. Please allow approximately 20 working days for the refund to appear in your account.

If your credit or debit card has been permanently closed/cancelled or the card has expired, please supply us with the below details in order for us to process your refund.  
Bank Name: 
Account Name: 
Account Number: 
BSB:

If you do not provide correct details, we will be unable to refund your tickets. 

Paid via Invoice

For tickets purchased by an Invoice that was paid directly to the NRL please supply us with the below details in order for us to process your refund.  
Bank Name: 
Account Name: 
Account Number: 
BSB:

If you do not provide correct details, we will be unable to refund your tickets.

I purchased a hospitality package through the NRL Hospitality team to attend Magic Round Brisbane in 2020. What happens now?

We would like to ensure that you are personally contacted in relation to the specific booking you have made for this event.  By now you would have received an email advising that we will give you a call by no later than COB Monday 30th March, 2020 to discuss the next steps in relation to your booking.

I purchased a hospitality package through another NRL Official Hospitality agent (not the NRL, i.e. Dynamic Sports Marketing, Matchpoint, TEG Live or an NRL Club) to attend Magic Round Brisbane in 2020. What happens now?

The agent that you purchased the hospitality package from will give you a call by no later than COB Monday 30th March, 2020 to discuss the next steps in relation to your booking.

Content and Streaming Subscriptions

Where can we still get rugby league content?

The NRL is working with broadcasters (Channel Nine, Fox Sports and Sky Sports) around content while the competition is suspended. NRL.com will also be producing unique content while the competition is suspended. We understand that our supporters will still want to view Rugby League content and where possible we will help facilitate it. Player appearances in the media will still be encouraged through the self-isolation subject to precautions.

From last-minute thrillers to amazing comebacks we've combed the archive to bring you simply the best Classic Matches.

What will happen with my Telstra Live Pass or WatchNRL subscription?

For assistance with Telstra Live Pass, please contact Telstra CrowdSupport 

For assistance with Watch NRL, the subscription-based international streaming service, you can submit this online form or email the Watch NRL team at watchnrl@foxsports.com.au.

Membership

With the 2020 Telstra Premiership suspended until further notice, the NRL appreciate that fans who have purchased membership packages for the 2020 season will be looking for more information.

Members are the backbone of all sixteen NRL clubs. We recognise the commitment our members make season-after-season and appreciate the support received so far this year. Your membership is integral to each club, its players and staff.

The NRL also recognises the importance of keeping our membership-base central to decision making as we grapple with the impact of COVID-19 pandemic, however the current situation is unprecedented and unpredictable. With various avenues for the 2020 season still being considered, the NRL and all NRL clubs are working toward a collective response.

For now, we ask that our game’s most loyal supporters stay patient, continue to give their full support, and wait for further direction. Updates will have already been circulated by some clubs. Please ensure your contact details are up-to-date and keep an eye on the usual channels for updates to follow.

We look forward to seeing - and hearing - from members again as soon as possible. And remember that you can still stay connected and share your passion from at home through your membership packages.

Tickets and General Attendance

As at March 23, the Telstra Premiership has been suspended due to the coronavirus pandemic for Round 3 and until it is safe for players and staff to return to normal play.

The NRL and clubs are currently working with ticketing agents and the game’s other partners to provide refunds to fans that have purchased single-game tickets to Round Three. For fans that have purchased a ticket for a Round Three game, they will have received an email communication from Ticketek and/or Ticketmaster with any steps that are required to access refunds.

For all fans who have purchased single-game tickets to matches in Round Four and beyond, we appreciate your patience and will be in touch with more information shortly.

Magic Round

Fans who have already purchased tickets or hospitality packages will be contacted directly by the NRL or Ticketek regarding how to obtain refunds.

For all other purchases relating to the event (e.g. airfares, accommodation, car hire) it is the individual ticket holder’s responsibility to obtain refunds or credits as made available by these providers. Ticket holders are advised to contact these providers directly. 

Corporate Hospitality

Fans who have purchased hospitality packages for Magic Round will be contacted directly by the NRL or Ticketek regarding how to obtain refunds.

For fans who have purchased corporate hospitality packages for other of this year’s major events such as Holden State of Origin and the Telstra Premiership Grand Final, we will be in touch with information once there is more information around the scheduling of these events.

For all NRL Events and Hospitality enquiries, please contact hospitality@nrl.com.au or review ticket purchase conditions for corporate hospitality packages.

Community Rugby League

The NRL, in partnership with State Governing Bodies, has postponed community rugby league in Australia until at least the first weekend of May. The postponement includes all junior and senior community club rugby league competitions, training, gala days and future League Stars programs.

The decision to suspend community club rugby league was made after consultation with the state governing bodies to assist in slowing the spread of the COVID-19 virus.

Community Rugby League is the foundation of our game and we are committed to seeing it flourish, however the health and well-being of our participants, volunteers and communities is our priority.

Whilst you can’t be in the stands or on the field right now, we can still hear you, we can still see you. Wear your colours, send your favourite player a message of support, and most importantly check in with your teammates.

The NRL will continue to meet with state governing bodies in relation to community rugby league. We look forward to our Community Rugby League participants returning to the game as soon as expert advice deems it appropriate.

To find more information, visit the Community Rugby League website.

Affiliated State Competitions

NSWRL

The NSWRL Board have agreed to postpone all Community Rugby League until at least 1 May 2020, effective immediately, while all major NSWRL competitions – including the Canterbury Cup - have been suspended until 31 May in response to the COVID-19 pandemic.

To read more, visit the NSWRL website.

QRL

After careful consideration in relation to the unfolding COVID-19 situation, the QRL has suspended its state-wide competitions, including the Intrust Super Cup, and community leagues, effective immediately. All junior regional events and state carnivals have also been postponed indefinitely.

To read more, visit the QRL website.

Fantasy

Status

The 2020 Fantasy season is also in a period of undefined suspension in pre-Round 3 state. Any further updates on this will be posted on this page, within the product Notice Board, sent via email and also posted to the social channels.

Leagues

As the competition had officially begun in standard advertised format, your Fantasy scoring and the associated league ladders and rankings remain unaffected. The games remain active and we will adjust fixtures and the season length if and when the competition is rescheduled.

The NRL remains committed to a 2020 season, so your Fantasy season will be extended as well should the 2020 NRL competition recommence. If and when the 2020 season is rescheduled we will realign the Fantasy season accordingly (e.g. the last round(s) of the regular season will align to your head-to-head Fantasy league finals series) and let you all know the whats, whens and wherefores.

We may also need to make some other adjustments to the advertised game play (e.g. reduction in dual-position (DPP) updates). If these are required they will be clearly communicated well before the next round of play gets underway.

Trades

As the game remains in pre-Round 3 state, you can continue to interact as if the new round is imminent under the rules of Round 3 (e.g. make up to two trades, reverse those trade(s), review player stats and past match stats etc).

The Draft fantasy game is suspended under the same conditions, so team-to-team trading, waiver wire and RFA trades can continue under the rules of your individual league(s). 

We will attempt to keep casualty, judicary and other relevant updates current, but there is likely to be some lag time with this information. Once the season restart is known this information will be brought up to date quickly.

Prizes

We remain committed to fulfilling our prizes. All set prizing for the rounds already played has been awarded and winners have been contacted by email from fantasyandtipping@nrl.com.au.

If you think you may have won a weekly prize in Rounds 1 or 2, please check out the Prizes page in the Help section to confirm it or search for our email in your registered email inbox.

Our congratulations go to Daniel Hill, the early league-creator winner. We have also contacted you via email.  

Going forward we will make a further announcement about future-round prizes. Our intention is to award all the advertised prizes, adjusted for a reduced season, as long as the 2020 season does recommence.

Coach Subscribers

At this stage we do not know when or if the season will recommence therefore we have not determined how we will handle Coach subscriptions. We are working through a number of possibilities and will update you once we know the extent of the reduced season. Rest assured Coach subscribers you will not be left in the lurch.   

Tipping

Status

The 2020 NRL Tipping season is also in a period of undefined suspension in pre-Round 3 state. Any further updates on this will made here, sent via email &/or posted to our social channels.

Your Tips

Until NRL Tipping returns you can continue to interact as if the new round(s) is(are) imminent. This means that, currently, future round tipping is based on the original, unadjusted draw. If and when the 2020 NRL competition resumes, you will likely need to alter your future-round tips.

The NRL remains committed to a 2020 season, so your NRL Tipping season will be extended as well should the 2020 NRL competition recommence. If and when the 2020 season is rescheduled we will realign the NRL Tipping rounds accordingly and let you all know the whats, whens and wherefores.

We may also need to make some other adjustments to the advertised game play (e.g. the logistics may make the Streak competition redundant). Should such changes occur they will be clearly communicated well before the next round of play gets underway.

Competitions

As the NRL Tipping competition had officially begun your tipping points and the associated public/private competition ladders and rankings remain unaffected. The game remains active and we will adjust fixtures and the season length if and when the competition is rescheduled.

Currently, you can still manage your competitions and check your competition results as normal.

Prizes

We remain committed to fulfilling our prizes. All set prizing for the rounds already played has been awarded and winners have been contacted by email from fantasyandtipping@nrl.com.au.

If you think you may have won a weekly prize in Rounds 1 or 2, please check out the Prizes page in the Help section to confirm it or search for our email in your registered email inbox.

Our congratulations go to Jackson Allison, the early league-creator winner. We have also contacted you via email.  

Going forward we will make a further announcement about future prizes. Our intention is to award all the advertised prizes, adjusted for a reduced season, as long as the 2020 season does recommence. 

iOS App Update

Users accessing NRL Tipping from outside of Australia and New Zealand via the iOS app should be aware that Apple policy has now restricted access to the NRL Tipping app in your territory.

Your currently downloaded app will continue to work, however, you will not be able to access an important update scheduled for later in the season. We apologise for this situation which is out of our control, and direct you to use the mobile web version of NRL Tipping when required. It is available at the Tipping website. It works just as well as the app, but moves a little slower.